FREQUENTLY ASKED QUESTIONS

 

GENERAL

WHERE IS YOUR SHOP LOCATED?

Our humble leather shop is located at 1901 Bardstown Road in the fine city of Louisville, Kentucky. Keep an eye across the street for our expanded workspace, the future home of all Clayton & Crume belt-making workshops.  Check it out!

WHAT ARE YOUR OPERATING HOURS? 

We like to think we aren't corporate enough to answer this in good faith. When we aren't scouring the states for the highest-quality leather hides or out repping our brand at a local event, we can be found at the shop between the hours of 9-5ish. Feel free to give us a call before showing up just to be sure.

HOW CAN I BEST CARE FOR MY C&C LEATHER GOODS?

We price ourselves in using the finest hides available stateside, if not globally, in the production of all of our leather goods. As such, any character acquired in the daily use and abuse of your product will only serve as a testament to its ability to endure. Should things get crazy, a little saddle soap and neatsfoot oil go a long way in restoring your goods to their original luster, unfortunately at the expense of some of those hand-earned battle wounds. Should you so choose, leave your goods untouched. It's the way we've always done it, and we promise they'll age beautifully.


orders & SHIPPING

WHEN WILL MY ORDER SHIP?

We physically create every item that leaves our shop with our own hands, which is an unfortunately rare statement in today's fast economy. As a result, sometimes items take a week or two to get on their way out the door. Should you need an item within a specific time frame, please let us know. We're always able to accommodate.

CAN I TRACK MY ORDER?

Absolutely. With every shipment comes an email containing tracking information for your order.

CAN YOU MONOGRAM MY C&C ITEM?

Is the Pope Catholic? We enjoy nothing more than the customization of our products, and are happy to monogram any item on the site. Most items will have the option available at checkout for a marginal fee.

CAN I PURCHASE A C&C GIFT CARD?

Yes! Find them here. We offer E-Gift Cards and physical Gift Cards so that you can simplify the process if you don't know what to get that certain someone.


returns & exchanges

DO YOU ACCEPT RETURNS OR EXCHANGES?

With the heavily custom nature of our business, we certainly appreciate every effort to choose the correct size/color/monogram the first time around. With that said, we're always happy to offer returns or exchanges on any unused product-- just get in touch.


CUSTOMER SERVICE

DO YOU ACCEPT CUSTOM PROJECTS?

We love custom projects! Due to our largely seasonal demand, it's not always possible for us to fulfill custom requests in a timely manner. However, if you have an idea and think we could do it, get in touch! We'd be happy to turn your ideas into reality.

CAN YOU FULFILL LARGE CUSTOM ORDERS?

Given enough time, we can do anything. Let us know here if you have an idea for a large custom order, and we'll get straight to work on all the sticky bits.

HOW CAN I BECOME A C&C RETAILER?

Just get in touch here! We're always looking for new strategic retail partners, and have worked with shops of every size to reach new customers and markets.


CLASSES & WORKSHOPS

DO YOU OFFER CLASSES OR WORKSHOPS?

When Clay & Tyler can afford a Friday or Saturday night away from the ladies, we offer belt workshops. Typically this translates to 1-2 open classes a month, but special reservations can be made by contacting us with your desired date. We'll check our availability and see if we can make it happen!

HOW CAN I ATTEND A WORKSHOP?

Just get in touch! We'd love to schedule you and your group for our next available class.

WHAT IS THE FORMAT OF A WORKSHOP?

Workshops are fun. You and your group, after meeting at our shop, will trek up to our favorite local watering hole for a couple of brews (on us, of course), then back to the shop with growlers in tote to handcraft your very own C&C Bridle Belt.

HOW MUCH DOES A WORKSHOP COST?

We offer our workshop for the very same price as simply purchasing one of our Bridle Belts on the website. That way, there's no additional cost (outside of a couple hours of your time) and we promise the memories will last nearly as long as the belt itself.

CAN YOU ACCOMMODATE LARGE GROUPS?

Our classes can accommodate up to 15 people. Have more? Let us know and we'll make arrangements to host you. We'll just have to rearrange some stuff.